Empowering Your Success
How it Works: Textback PRO
Step 1: Missed Call Detected
When a customer calls but no one is available to answer, Textback Pro takes over instantly.
Step 2: Instant Text Response
An automatic, friendly text message is sent to the caller, letting them know their call was received.
Basic Plan: A custom-branded message acknowledges the missed call.
AI Conversational Plan: AI responds, able to answer common questions about services, hours, and more.
AI + Appointment Setting Plan: AI can check availability and book appointments directly.
Step 3: Customer Interaction
With the AI-enabled plans, Textback Pro’s custom-trained AI holds a natural, engaging conversation with the caller, reflecting your business’s unique voice and tone.
Step 4: Real-Time Summary
After the interaction, Textback Pro sends a notification to you indicating the caller received your text.
The AI Plans Include a full conversation transcript capturing key points, like questions asked and appointments booked.
See a Real-World Example!
Missed calls can significantly affect businesses, as roughly 70% of customers who don’t receive an immediate response look for alternatives. With an increasing number of consumers favoring text messages over voice calls, it's vital for businesses to prioritize quick follow-ups and align with customer communication preferences to enhance loyalty.
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